Reach out to us.

For orders below $500, the delivery fee is $30. For orders above $500, the delivery fee and assembly is $80.

If an item needs to be carried up the stairs internally or externally, we require prior notice to ensure sufficient manpower is available.

An additional charge of $15 per floor will apply to the delivery.

Yes. Our in-home delivery service includes unpacking and assembly of your furniture, as well as removal of the packaging.

Please ensure there is sufficient access and space for our team to safely deliver and assemble your furniture.

While we don’t currently offer live delivery tracking, we’ll keep you updated on your delivery.

A confirmation email is sent before your scheduled delivery, and our delivery team will contact you shortly before arrival.

Please inspect your furniture carefully before accepting the delivery. If you notice any damage or faults, let our delivery team know immediately and record the issue on the Delivery Order.

Our team will document the issue and advise you on the next steps for repair, replacement or refund, where applicable.

We currently deliver furniture within mainland Singapore. If you’re purchasing from overseas, we can deliver your order to a shipping agent or freight forwarder in mainland Singapore, which you can arrange separately.

Not necessarily. As many of our pieces are crafted using natural materials and finished by hand, variations in colour, grain, texture and finish are to be expected. These natural characteristics make each piece unique.

Product photography is intended to give an indication of the design, colour and finish, but the final piece may have subtle differences from what you see on screen.

Not necessarily. Colours can appear differently depending on your screen and display settings, and natural fabrics may also have slight variations between batches.

If colour is an important consideration, we recommend visiting our showroom to view the fabric in person before ordering.

The materials used vary by product. You can find the key materials, finishes and upholstery options listed on each product page.

We work with a range of natural and carefully selected materials including timber, stone, leather, linen, polyester, blended fabrics, rattan and metal.

If you’d like more information about a particular piece or finish, our team will be happy to assist.

Care requirements vary depending on the material and finish. We recommend referring to our Care & Maintenance guide for specific instructions for your piece.

As a general rule, wipe spills promptly, avoid harsh or abrasive cleaners, and protect furniture from prolonged exposure to direct sunlight and heat where applicable.

Changing, adding, or cancelling order is not be possible online once order is confirmed and payment has been processed.

Please contact us for assistance.

Return or cancellation requests can be made within 30 days of purchase.

For items that have already been delivered or collected, a return for a refund can only be requested within 3 days of delivery.

Refunds are issued after the item has been returned to Originals’ warehouse and inspected. Any applicable fees will be deducted from the refund, and refunds are processed within 7 days.

Clearance, sale, pre-order and bespoke items are not eligible for returns or cancellations.

All items are quality checked before delivery.

If your item arrives faulty or damaged, please note the issue on your Delivery Order.

For faulty goods, you can choose between a replacement, if available, or a refund.

No. Bespoke and pre-order items are not eligible for returns or cancellations, as these items are ordered specifically for you or produced at your request.

Yes. Originals offers a furniture disposal service for the furniture you are replacing with your Originals purchase.

Disposal costs $30 per medium-sized item and $50 per large-sized item.

Disposal must be booked by email at least 2 business days before your delivery date.

Originals cannot dispose of items that do not fit in the lift, items infested with termites or pests, built-in items such as wardrobes, electrical items, items over 100kg, or disposal requests made during delivery.