Frequently Asked Questions

How do I contact Originals?

Originals is open seven days a week, 10:00am-6:00pm. Please see Contact Us.

Can I order by telephone?

You can always place an order by telephone during opening hours. Contact us.

I've forgotten my password

On the Login page, simply click "Forgot your password". Enter your email address and click on the "Send password" button to receive a new password sent to the email address specified.

What is Originals' Privacy policy?

Originals has a very strict privacy policy. Please see Privacy Policy.

What is Originals 's return policy?

Please see Returns & Exchanges.

What if I receive faulty or incorrect goods?

Should you receive goods that are damaged, faulty or incorrect, we will provide you with a repair or a replacement. Please see Returns and Exchange.

Will I receive the same item I see in the photo?

Many of our products are handcrafted, individual, and made of natural materials as such there may be a slight difference in the final product. Please bear in mind that computer browsers may also present colours slightly differently.

Contact us if you need further information about the product.

What is your delivery policy?

Please see our Delivery Policy.

Do you ship overseas?

No we do not. However, we can deliver to a local freight forwarder. For more details, please see Delivery Policy.

Can I buy online?

Yes, all purchases are processed securely through our online shop. How to buy.