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Delivery Schedule and Location

Delivery is by appointment MondaySaturday.

Originals’ only delivers to locations in mainland Singapore.
We are happy to accept orders from all over the world provided you arrange your own courier/shipping.
For more details, please see Overseas Ordering below. 

If full payment has not been received by or on delivery, the delivery will be rescheduled and a re-delivery charge of S$60.00 will apply.
Delivery of goods is free for all purchases above S$1000.00.Purchases below S$1000.00 should be self-collected from our Showroom. 
Alternatively, we can deliver for a charge of S$60.00, please contact us if you would prefer this option.

Customers or their appointed representatives are responsible for checking the condition of all goods before accepting delivery.  Any issues should be recorded on the Delivery Order.
In signing the Delivery Order, you are acknowledging that you have received all good(s) and that they are in no way faulty or damaged.

Should there be no one to receive a delivery at the arranged time, our staff will contact you and reschedule. 
A re-delivery charge of S$60.00 will apply.
Should there be any issues with your goods arising during or after delivery, please see Returns & Exchange. 

For your convenience, Originals’ offers delivery six days a week with three delivery slots a day. 
Originals’ delivery team will to the best of their ability meet the agreed timing.
However, they may be delayed or your delivery may have to be rescheduled due to unforeseen circumstances out of our reasonable control.

Should your delivery need to be delayed or rescheduled, we will do our best to give you advance notice. 
Originals is not liable for any direct or indirect financial loss or other damage suffered by you due to delay or rescheduling. 
Originals’ and its delivery team are not responsible for the removal and/or disposal of used furniture and other items from the customer’s premises.  
 

In-Home Delivery

Originals provides an In-Home Delivery service.
Items are brought into your home, unpacked and assembled by our delivery team. They will remove all packaging. 
This does not include the hanging of mirrors or re positioning of furniture around the purchased item.
It is the customer’s responsibility to ensure that all delivery pathways are clear, that there is adequate access and space to complete the delivery – this includes clearance through hallways, elevators, and the room itself. Our delivery team will only deliver through main entrances and doorways, not through windows or rooftops. 

If there are any stairways or if the elevator is too small, it is the customer’s responsibility to inform Originals at time of purchase.
Additional fees (S$15/flight/item) may apply if goods need to be carried up any stairs.  
Providing this service is subject to the discretion of Originals and its delivery team. We will not deliver goods in any way that might risk the safety of our team or the integrity of the items. 

Should delivery not be possible due to difficulty of access and re-delivery be required, a re-delivery charge of S$60.00 will apply.
Originals will take all care to deliver furniture in the safest way possible.
Originals cannot be held responsible for damage to floors or carpets if they are not sufficiently protected.

Overseas Ordering

We will only deliver furniture to a shipping agent or courier in mainland Singapore.
On signing for your goods at the point of collection/delivery you/your courier is confirming that the goods have been delivered by us satisfactorily, are in perfect condition and that the order is complete.

Storage Charges

Storage of goods is subject to space availability.
If storage required is for longer than one month, a storage fee of 5% of the goods value will be charged per week.