Returns & Exchanges
The following conditions apply to all purchases.
Once payment is made, an order confirmation will be emailed to you in acknowledgement of receipt of your order. Your order confirmation will state the products you have purchased, the agreed delivery date (if any), and the estimated lead-times of your pre-order/bespoke items (if any).
Please check this order confirmation carefully. This confirmation supersedes all prior correspondence in relation to your order. We will proceed with your order, as per the order confirmation, unless we receive written notification of any requested changes or corrections within 24 hours.
Special Note on pre-order & Bespoke items
Please choose carefully, we do not offer refunds or exchanges if you change your mind or make a wrong decision on all Pre-Order and Bespoke items. Please contact us within 24 hours if your order requires any changes. Unfortunately changes after this time may not be possible or will incur additional charges.
Please refer to the Delivery Page for details of how and when you will receive your items.
Our priority is a smooth and efficient delivery of your order.
Please note however, that the actual delivery of your order can be affected by many events outside of our control once it leaves our warehouse.
Originals cannot be held liable for late deliveries.
We recognize that there can be many reasons leading to a change of mind after a purchase has been made.
Please review the following conditions for returning or canceling a product.
Return or Cancellation requests can only be made within 30 days of purchase.
Undelivered Items: Your order can be canceled for a refund. Please see below for fees.
Collected/Delivered Items: Your order can only be returned for a refund if it has been less than 3 days since delivery. Please see below for fees.
Pre-order & Bespoke items
Please note these are not eligible for return or cancellation.
How to submit a request?
Please email us to submit your return requests. We will reply within 2 business days.
Please note that approval for a refund is subject to the conditions below.
Cancellations must be made at least 2 business days prior to your scheduled delivery date.
There is a 5% processing fee. This fee will be deducted from your refund.
There is a 20% restocking fee charged per returned item. This fee is used to cover pickup, handling and administrative costs.
This fee is deducted from your refund.
This 20% restocking fee applies regardless of whether your order was collected/delivered back to our warehouse by yourself or an external courier.
The item must be in as-new condition without any signs of wear, damage, marks, stains, or modifications.
Return or Cancellation requests can only be returned for a refund if it has been less than 3 days since delivery / collection.
Please return the items to the showroom for a full refund. Any return accessories must be in original condition with original packaging.
The refund will be issued after the item has been returned to the warehouse and inspected by our team.
We reserve the right to decline a refund for a product that is not of acceptable quality due to lack of care or misuse.
Any applicable fees will be deducted from the refund.
The refund payment will take 7 days to process.
The refund payment will be credited back via the original method of payment. Originals reserve the right to change the mode of payment.
Returns do not apply to the following:
Pre-Order & Bespoke Items.
These items are ordered specifically for you or produced at your request. As such, we do not offer returns for these items.
Clearance or Sale Items
All items are quality checked prior to delivery. However, should you receive any items that are faulty or damaged, please note it on your Delivery Order. Where goods are faulty, you can choose between a replacement (if available) or a refund.
All customers are entitled to a 10% discount when their purchase exceeds $5,000.
If an order is partially cancelled and the total value falls below $5000, the purchase will no longer be eligible for the VIP discount.
The discount for the remaining purchase will be deducted from the refund payment for the refunded product.
We do our best to ensure that all the products on our website are accurately described and that the lead times and available quantities of inventory are correct.
We rely on information provided to us by our suppliers.
Unfortunately, on some occasions, it is possible that our website will contain errors. We reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.
In some cases, the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive.
We do our best to ensure that all colours are displayed accurately; colours may appear slightly differently on different displays and screens.
If the need arises, we may suspend access to our website, or close it indefinitely.