Frequently Asked Questions

Originals is open seven days a week, 10:00am-6:00pm. Please see Contact Us.

You can always place an order by telephone during opening hours. Contact us.

On the Login page, simply click "Forgot your password". Enter your email address and click on the "Send password" button to receive a new password sent to the email address specified.

Originals has a very strict privacy policy. Please see Privacy Policy.

Please see Returns & Exchanges.

Should you receive goods that are damaged, faulty or incorrect, we will provide you with a repair or a replacement. Please see Returns and Exchange.

Many of our products are handcrafted, individual, and made of natural materials as such there may be a slight difference in the final product. Please bear in mind that computer browsers may also present colours slightly differently.

Contact us if you need further information about the product.

No we do not. However, we can deliver to a local freight forwarder. For more details, please see Delivery Policy.

Yes, all purchases are processed through our online shop, please see How to buy.