Hansen Ottoman | Bespoke Fabric/Leather (93cm)

Refunds

Please note that approval for a refund is subject to the conditions below.

Undelivered Items
Cancellations must be made at least 2 business days prior to your scheduled delivery date. There is a 5% processing fee. This fee will be deducted from your refund.

Delivered Items
There is a 20% restocking fee charged per returned item. This fee is used to cover pickup, handling and administrative costs. This fee is deducted from your refund.

This 20% restocking fee applies regardless of whether your order was collected/delivered back to our warehouse by yourself or an external courier.

The item must be in as-new condition without any signs of wear, damage, marks, stains, or modifications.

Accessories
Return or Cancellation requests can only be returned for a refund if it has been less than 3 days since delivery / collection. Please return the items to the showroom for a full refund. Any return accessories must be in original condition with original packaging.

Refund Processing
The refund will be issued after the item has been returned to the warehouse and inspected by our team. We reserve the right to decline a refund for a product that is not of acceptable quality due to lack of care or misuse.

Any applicable fees will be deducted from the refund.

The refund payment will take 7 days to process.

The refund payment will be credited back via the original method of payment. Originals reserve the right to change the mode of payment.