Orders can be placed via our website. Once you have placed your order successfully, you will receive a confirmation email. We will contact you within 24 hours to schedule delivery. Your purchase is only confirmed when you receive a call from us to schedule delivery.
If you are placing your order online, you will not be able to modify or cancel once payment has been processed, please contact us directly to make any changes. Please see Payments for more details.
Should you have an issue placing your order, do not receive a confirmation email, or would prefer to place your order via phone, we are happy to assist, please contact us.
Originals’ reserves the right to accept, limit or refuse an order or delivery to any individual or company for any reason.
Originals is about individuality. While we will offer as many products as possible online, due to the unique nature of many of our products and the constant movement of stock, not all products available in the Showroom will be available online. If you have seen something in our showroom that you would like purchase, but cannot find it online, please contact us.
If you are interested in purchasing an item that is not currently in stock or is custom-made, please contact us.
Please note that occasionally containers, shipments, and customized items can be delayed or take longer than originally expected due to circumstances outside of our reasonable control. We will do our best to keep you informed as to updated schedules, this will be at the discretion of Originals.
It is possible to shop online from all countries, however we only deliver within mainland Singapore. Please see Delivery Policy for more details.
We try and provide as much information on our website as possible to facilitate the purchasing experience for you, however if you have further questions, please do not hesitate to contact us.
All prices include GST and every effort is made to ensure the complete accuracy of our website, however some prices or details may change from time to time and it is possible that errors may occur.
Please note that the measurements of all products will be as precise as possible, but they are approximate. We will do our best to correct any errors, but we cannot be responsible for any losses incurred. We reserve the right to make changes to our products and product information or discontinue items at any time without notice.
Please bear in mind that computer browsers may present colours slightly differently and colours will appear differently according to your screen. Images displayed on the internet are a representation only and we recommend seeing the product in our Showroom prior to ordering if you are unsure.
If on delivery, you have received a faulty or incorrect item, please contact us. For more details, please see Returns & Exchange.
The style and originality of our furniture comes from the natural materials used. Any indentations, blocks, and fillings are part and parcel of wood, particularly reclaimed wood. These differences in colour, texture, and grain add to its character. We neither try to hide these, nor select timber without these unique markings.
We will not accept returns or exchange items based on the character of wood or what we deem reclaimed teak markings.
Handmade and Hand-finished products
Every effort is made to ensure that the products we supply correspond as closely as possible to the samples displayed in our Showroom or online, but due to the handmade and hand-finished nature of many of our products there might be slight variations.
We will not accept returns or exchange items based on variations that are a result of the item being handmade or hand-finished.
Most of our fabrics are created from natural materials, therefore there can be slight variations between batches. The most common variation is that of colour – though the actual variation is often almost negligible or very slight.
We cannot accept any responsibility for fading or discolouration, due to exposure to direct or indirect sunlight. Sunlight will always affect fabric colour. Different fabrics, dark or light fade or discolour at different rates.
Please also note that there are certain aerosol sprays, that when sprayed nearby or directly to fabric can cause fading or discolouration.
All the information you share with us is treated in a private and confidential way. Your information is only used by Originals in compliance with, and fulfillment of your order, and to meet your demands and provide information about our products.
Please contact us at +65 6471 9918 or firstname.lastname@example.org. Customer Service is available seven days a week, 9.00am to 6.00pm.