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Our response to Covid-19

Updated as of 30th April 2020 

Our office is closed. We are not.

As the impact of COVID-19 continues to affect everyone at a global scale, we are playing our part by stepping up our precautionary measures.

Whilst our showroom doors will be closed during this period, we remain open online.
Our teams are also available, safely working from home and ready to help you via phone or email.
This page aims to clear up the most frequently asked questions on our response to the situation.

FAQ

How can you reach us?

Whatsapp +65 9672 3917
Phone +65 6471 9918
Email Hello@originals.com.sg

 

Deliveries

If you have an existing order scheduled for delivery between 7 April 2020 to 1 June 2020 (inclusive), or are looking to place a new order to be delivered within the aforementioned dates, your scheduled deliveries will continue as usual. We will contact you ahead of time if we need to reschedule the date or time of your delivery.

Will my order be affected?

Orders will remain uninterrupted and continue to be processed in a timely manner. However, there might be slight delays during this period and we apologise for any inconvenience caused.

What happens when I purchase online?

When you are checking out online, you will be able to select a delivery date. A representative from our sales team will contact you within 12 hours and confirm your delivery date.

Can I opt for self-collection from the store or warehouse?

We are afraid all self collections are discontinued and are only available when the “Circuit Breaker” ends on 5th May 2020. We have waived all delivery fees during this time. 

How do I return or exchange an item?

Kindly email us at Hello@originals.com.sg.

Can I request for a repair of an item?

We will only be able to assist with essential structural repairs at the moment. For all other maintenance services you may still contact us and we will schedule the repair / maintenance of items after 5th May 2020.

Health & safety measures

We have implemented work from home arrangements for all staff that are not essential to delivery and logistics operations.

We have introduced new safe distancing measures for our delivery teams during delivery and assembly of furniture.

Daily temperature checks and mandatory safe distancing measures are in place for our delivery and logistics staff working on-premise.

Split shifts and staggering of work hours for all staff working on-premise are in place.

Surgical masks will be worn by our delivery staff throughout the delivery process.

Hand sanitizers are provided to our delivery staff for use before and after each delivery.

Disinfection of our vehicle cabins are done after every work shift.

We now trying to keep our deliveries as contactless as possible. 

Our disposal services will be suspended for new orders to limit contact. If you live in public housing, you may still contact your town council for their bulky item removal service.

We are here to help!

Please fill up our enquiry form and someone from our team will get back to you shortly

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@OriginalsFurniture

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