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Our response to Covid-19

Updated as of 6th July 2020 

We are excited to welcome you back!

We are officially back open. 

 

We are committed to your safety and well-being.

We have implemented all precautionary measures and safety protocols advised by our government to keep our customers, our team and our community healthy.

Ensuring that our showroom remains a welcoming environment and your pieces are delivered to you safely remains paramount.

 


This page aims to clear up the most frequently asked questions on our response to the situation.

FAQ

How can you reach us?

Phone +65 6471 9918
Email Hello@originals.com.sg

 

Deliveries

Deliveries are operating six days a week. It is taking us slightly longer to complete each delivery due to safety precautions at each location, so slots are limited. 

If you have any questions about our health & safety precautions, please see below.  

Will my order be affected?

Orders will remain uninterrupted and continue to be processed in a timely manner. However, there still might be slight delays for all international shipments during this period and we apologise for any inconvenience caused.

What happens when I purchase online?

When you are checking out online, you will be able to select a delivery date for your purchase. You will receive an email confirmation. Please do contact us if you don't receive your order confirmation within 12 hours. 

Can I opt for self-collection from the store or warehouse?

Yes, self-collection is available by appointment from our warehouse.  

How do I return or exchange an item?

Kindly email us at Hello@originals.com.sg.

Can I request for a repair of an item?

Yes, please contact us for all maintenance/repair services.

Health & safety measures

We have implemented work from home arrangements for all staff that are not essential to our operations.

We have introduced new safe distancing measures for our delivery teams during delivery and assembly of furniture.

Daily temperature checks and mandatory safe distancing measures are in place for all our staff.

Split shifts and staggering of work hours for all staff working on-premise are in place.

Surgical masks will be worn by our delivery staff throughout the delivery process and by all staff on-premise.

Hand sanitizers are provided to our delivery staff for use before and after each delivery.

Disinfection of our vehicle cabins are done after every work shift.

We now trying to keep our deliveries as contactless as possible.

We are here to help!

Please fill up our enquiry form and someone from our team will get back to you shortly

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@OriginalsFurniture

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