How do I contact Originals?
Originals is open seven days a week, 10:00am-6:00pm. Please see Contact Us.
Read moreCan I order by telephone?
You can always place an order by telephone during opening hours. Contact us.
Read moreI've forgotten my password
On the Login page, simply click "Forgot your password". Enter your email address and click on the "Send password" button to receive a new password ...
Read moreWhat is Originals' Privacy policy?
Originals has a very strict privacy policy. Please see Privacy Policy.
Read moreWhat if I receive faulty or incorrect goods?
Should you receive goods that are damaged, faulty or incorrect, we will provide you with a repair or a replacement. Please see Returns and Exchange.
Read moreWill I receive the same item I see in the photo?
Many of our products are handcrafted, individual, and made of natural materials as such there may be a slight difference in the final product. Plea...
Read moreDo you ship overseas?
No we do not. However, we can deliver to a local freight forwarder. For more details, please see Delivery Policy.
Read moreDoes Originals deliver?
Yes, Originals provides an in-home delivery service. Please see Delivery Policy.
Read moreHow do I change, add, or cancel my online order?
Changing, adding, or cancelling order is not be possible online once order is confirmed and payment has been processed. Please contact us for assi...
Read moreCan I buy online?
Yes, all purchases are processed through our online shop, please see How to buy.
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