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How do I contact Originals?

Originals is open seven days a week, 9:00am-6:00pm. Please see Contact Us


Can I order by telephone?

You can always place an order by telephone during store hours. Contact us.

I've forgotten my password

On the Login page, simply click "Forgot your password". Enter your email address and click on the "Send password" button to receive a new password sent to the email address specified.

What is Originals' Privacy policy?

Originals has a very strict privacy policy. Please see Privacy Policy.

What is Originals 's return policy?

Please see Returns & Exchanges.

What if I receive faulty or incorrect goods?

Should you receive goods that are damaged, faulty or incorrect, we will provide you with a  repair or a replacement. Please see Returns and Exchange.

Will I receive the same item I see in the photo?

Many of our products are handcrafted, individual, and made of natural materials as such there may be a slight difference in the final product. Please bear in mind that computer browsers may also present colours slightly differently. 

Contact us if you need further information about the product.

Do you ship overseas?

No we do not. However, we can deliver to a local freight forwarder. For more details, please see Delivery Policy.

Does Originals deliver?

Yes, Originals provides an in-home delivery service. Please see Delivery Policy.

How do I change, add, or cancel my online order?

Changing, adding, or cancelling order is not be possible online once order is confirmed and payment has been processed. Please contact us for assistance.

Can I buy online?

Yes, please see How to buy.

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